IT & Back-Office Support
IT and Back-Office Support for Internationally Operating CIS Businesses
Operational outsourcing done properly: IT infrastructure, document management, administration, and process support — so your business keeps moving while we handle the groundwork.
What We Offer
IT Setup & Support
Business email, cloud storage, collaboration tools (Slack, Notion, Google Workspace), and IT troubleshooting for distributed and remote teams.
Document Management
Organisation and digitisation of commercial documents: contracts, invoices, packing lists, certificates of origin, and customs declarations.
Administrative Support
Calendar management, cross-timezone meeting coordination, supplier follow-up, and routine correspondence — handled on your behalf.
Translation & Localisation
Russian ↔ English translation of business documents, contracts, supplier communications, and product descriptions.
E-Commerce Support
Product listing on CIS e-commerce platforms, description writing, and basic marketplace account management.
Process Automation
Setting up practical business workflows: automated reporting, order tracking notifications, and document approval flows.
Why Outsource to Our Team?
Bilingual by Default
We work in Russian and English — the right combination for CIS businesses communicating daily with Chinese or international partners.
We Know CIS Documentation
Customs forms, bank transfer documents, certificates — we understand the paperwork requirements specific to CIS markets and handle them accordingly.
More Cost-Effective Than In-House
Outsourcing back-office operations costs a fraction of a full-time hire — particularly relevant for growing SMEs managing their overheads.
Time Zone Advantage
Hong Kong sits between CIS markets and China. Our working hours bridge the gap — reducing response delays and keeping supplier communication moving.
FAQ: IT & Back-Office Support
Primarily small and medium-sized enterprises in CIS countries that import from China or operate internationally. Our services scale from solo founders to teams of 20+.
Both. We offer monthly retainer packages for continuous back-office support, as well as fixed-scope project engagements for specific tasks — IT setup, document overhaul, or process automation. Contact us to find the right arrangement.
Yes. I set up and configure tools including Google Workspace, Microsoft 365, Notion, Slack, Telegram bots, and basic CRM systems. I also run onboarding sessions for your team.
Yes — all IT and back-office support is delivered in Russian. We also work in English for communications with international partners and suppliers.
Yes. We handle routine follow-up with Chinese and Hong Kong suppliers in Mandarin and English, keeping you updated with clear, concise summaries.
Commercial invoices, contracts, product specifications, certificates of origin, customs declarations, packing lists, and general business correspondence — between Russian and English.
Request a Quote
Tell us about your task — we will suggest the right working arrangement and respond within one business day.